24 Jun 2014 13:58:08
Anyone know where I stand or able to help me out here?

Preordered the new top which arrived last week, Celtic misspelt the printing on the back of it, so I phoned up n was advised to tick the option for exchange. They've now sent me a templated / generic email stating:

"Please note either we were not able to supply the following goods or you may have requested for these goods to be refunded."

Despite me asking for an exchange? I just phoned them, the top completely sold out n they'll send me another when they're in stock. On the 14th July?! But I need to phone up n place a new order n they'll waive the payment, they won't give me a refund as it wis a customised top.

Basically Celtic have got my £65 n no giving me it back!

1.) 24 Jun 2014
HB, sorry to hear about your experience. Everyone has the old 14 day option to return goods with a full refund but that does not come into consideration as you have asked for adjustments to be made to your top ie printing. Afraid you will just have to wait out and follow their instructions. Pure bummer by the way. Hail Hail

2.) 24 Jun 2014
Does jungle bhoy on here not work in the shop?could he not advise you .he would obviuosly have to to read your post first but it might help if you put a post on here directly for him that the ed could forward?

{Ed007's Note - I've e-mailed JB about it, DRB. I'm sure he will get back to HB about it.}

3.) 24 Jun 2014
24 Jun 2014 16:28:27
HB A would say you are entitled to your cashback as long as it was there mistake tell them you have spoke to Consumer & Trade Standards they covered there ass here by the "quote!" but they are winging it trying to hold on to your cash mate atb jb7

4.) 24 Jun 2014
Probs because they read you on here HB with your doom and gloom!

5.) 24 Jun 2014
After another few phone calls I've managed to get a refund, I've been advised by Celtic on Twitter to email the shop n they'll take it up wi Kitbag for me. I've also been advised by a few fans to raise awareness to the Trust as well?!

6.) 24 Jun 2014
You should request a refund as they sent you faulty goods through their incompetance by mis-spelling.

7.) 25 Jun 2014
We'll said davidc1888.spot on.killy.

8.) 25 Jun 2014
Doom n gloom? Have a look at my recent posts. One of the few who feel we should trounce this Icelandic mob, one of the only people not writing off the other Scottish teams chances in Europe, one of the couple who feels Sammy should be offered a new contract. I'd say that's quite the opposite of doom n gloom!